FAQ

  • This is my first time seeking therapy. Where do I start?

    Welcome you. It takes courage to be here.
    Please, connect with us in whatever way feels best for you. You can email, text or call to set up your free phone consultation. In this call, we’ll learn about each other and you can share your goals and intentions for therapy. We’ll use this time to see if you feel ready to book a session. We know this is a big deal, so we won’t rush you.
    If you decide to schedule a session, the next steps will be to complete the intake paperwork sent to you at an email of your choice via a secure client portal called Simple Practice.

  • How long are sessions?

    Most therapy sessions are around 50 minutes. Once you book, your time is set aside in our schedule and we are committed to giving you our full attention the duration of your session. If for some reason you will be late to your in person or virtual appointment, please communicate with your therapist so they can plan accordingly.

  • Do you offer Telehealth?

    Yes! We currently offer virtual telehealth psychotherapy sessions as well as in-person sessions at our office located in the Highlands.

    Emily also offers virtual therapy with clients in the state of Florida through the Out of State Telehealth Provider Registration. Her listing can be viewed at http://www.flhealthsource.gov/telehealth/

  • What is your cancellation policy?

    We request 48 hours advanced notice if you wish to cancel or reschedule your session your therapy session. In the event of a no-show or late-cancellation within the 48 hour window, you will be charged the full amount of the missed session or a flat cancellation fee if you are using insurance to cover sessions.

  • What kind of payment do you accept?

    We accept credit, debit cards and HSA/FSA . As part of your intake packet, we request you provide your payment information in a secure client portal before our first session. It is our policy to charge your card on file following upon completion of our session. You will be provided an invoice each time a payment is processed and we are happy to provide a superbill upon request in order for you to seek reimbursement from your insurance provider if you prefer.

  • Do you take insurance?

    We are in network with Aetna and United. If you would like to use insurance to cover your sessions, please let us know in your inquiry. We also recommend you contact your insurance company to confirm if your plan has mental health coverage and what your specific benefits cover.

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Good Faith Estimate Information

  • Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

    You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

    Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

  • It is highly unlikely this could affect our work together. There will be no situation in which you will not know what you will be charged.

    If we currently work together, you are already aware of charges and your costs so this estimate will likely not have any new information on it.
    If you are a new client you will receive this estimate before our first session.

  • While it is not possible for a psychotherapist to know in advance, how many psychotherapy sessions may be necessary or appropriate for a given person, this form provides an estimate of the cost of services provided. Your total cost of services will depend upon the number of psychotherapy sessions you attend, your individual circumstances, and the type and amount of services that are provided to you. This estimate is not a contract and does not obligate you to obtain any services from the provider listed, nor does it include any services rendered to you that are not identified here.

    This Good Faith Estimate is not intended to serve as a recommendation for treatment or a prediction that you may need to attend a specified number of psychotherapy visits. The number of visits that are appropriate in your case, and the estimated cost for those services, depends on your needs and what you agree to in consultation with your therapist. You are entitled to disagree with any recommendations made to you concerning your treatment and you may discontinue treatment at any time.

  • Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call (303) 894-7499.

    If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.